Return & Refund Policy

01 Propane Fuel Deliveries

Once propane has been delivered into your tank, it can't be returned, exchanged, or resold. This isn't a convenience policy — it's a safety and regulatory one. Fuel that leaves our truck can't be verified as contaminant-free if it comes back, so we don't accept returns on delivered propane.

That said, if something about your delivery wasn't right, we'll fix it. We issue a correction, redelivery, or refund when:

• The gallons billed don't match the gallons actually delivered
• The propane delivered did not meet quality standards
• A delivery was made to the wrong address or account in error

Report any of these within 7 days of your delivery date so we can investigate while the details are fresh.

02 Equipment, Tanks & Accessories

If you purchased equipment from us — regulators, hoses, fittings, or accessories — you can return it within 30 days of purchase if it's unused, in its original packaging, and in resalable condition.

A few exceptions:

• Tanks and cylinders that have been filled or connected can't be returned, for the same safety reasons as delivered fuel
• Custom-ordered or special-order parts are final sale
• A restocking fee may apply to large equipment — we'll tell you upfront if one does

To start an equipment return, call us with your receipt or order number ready.

03 Billing Errors & Corrections

If a charge on your account looks wrong — an incorrect gallon count, a duplicate charge, or a pricing error — call us within 7 days of the billing date. We'll review your delivery ticket and account history and correct any error we find.

Refunds for billing errors are issued back to your original payment method whenever possible.

04 Cancellations & Rescheduling

You can cancel or reschedule a scheduled delivery at no charge any time before the truck has been dispatched to your address.

Once a driver is en route, cancellations may include a dispatch fee to cover the trip, since the fuel has already been loaded and routed for your delivery. We'll always tell you if a fee applies before we charge it.

05 Damaged or Defective Equipment

If equipment you received from us arrives damaged, or stops working under normal use within the manufacturer's warranty period, contact us. We'll arrange a replacement, repair, or refund depending on the issue and the manufacturer's terms.

06 How to Request a Refund

To request a refund or report a delivery issue:

• 1

  Call us at (323) 696-7549 — have your account number or delivery date ready.

• 2

  Tell our team what happened. We may ask for photos of the tank, gauge, or equipment.

• 3

  We'll review the delivery ticket and account history and let you know the outcome, usually within 2–3 business days.

07 Refund Method & Processing Time

Approved refunds are returned to your original payment method whenever possible. If that's not available, we'll issue a check or account credit instead. Most refunds appear within 5–10 business days, depending on your bank or card issuer.

08 Changes to This Policy

We may update this policy from time to time. The version posted on this page is always the one in effect, and we'll update the date at the top whenever something changes.

09 Contact Us

Questions about a return, refund, or charge on your account? Call us at (323) 696-7549. Our team can review your account and walk you through next steps.