Privacy Policy

At MyPropaneDepot.com, your privacy is not an afterthought — it is a core part of how we operate. This Privacy Policy explains exactly what personal information we collect when you visit our website, purchase propane products, or contact our team, and how that information is used, stored, and protected. By using our website, you agree to the terms described below.

We collect information you provide directly to us, as well as information gathered automatically when you interact with our website. This enables us to process your orders accurately, provide responsive customer support, and continuously improve our services.

Information you provide directly:

• Full name, billing address, and shipping address when placing an order
• Email address and phone number for order confirmations and communications
• Payment card details (processed securely through PCI-DSS compliant payment processors — we never store full card numbers)
• Account login credentials if you create a MyPropaneDepot.com account
• Messages, inquiries, and feedback submitted through our contact forms or by phone
• Propane service preferences, tank size selections, and delivery preferences

Information collected automatically:

• IP address and approximate geographic location
• Browser type, operating system, and device identifiers
• Pages viewed, time spent on site, and navigation paths
• Referring website URLs and search terms used to find us
• Cookie data and session information (see Section 4 for details)
• Transaction history including products ordered and order values

We use the information we collect for clearly defined, legitimate business purposes. We do not use your data in ways that are inconsistent with the reasons it was collected.

• Order Processing: To process and fulfill your propane tank orders, including shipping confirmations, delivery updates, and returns handling
• Customer Support: To respond to your inquiries, resolve disputes, and troubleshoot any issues with your orders
• Account Management: To create and maintain your customer account if you choose to register
• Communications: To send transactional emails such as order receipts, shipping notifications, and safety information related to your propane products
• Marketing (with consent): To send promotional offers, product updates, and newsletters only if you have opted in to receive them — you may unsubscribe at any time
• Legal Compliance: To comply with applicable laws, regulations, and court orders, and to protect our legal rights
• Fraud Prevention: To detect, investigate, and prevent fraudulent transactions and other illegal activity
• Website Improvement: To analyze usage patterns, fix bugs, and improve the functionality and user experience of our website

We do not sell, rent, or trade your personal information to third parties for their own marketing use. We share your information only in the following limited circumstances:

• Shipping & Fulfillment Partners: We share necessary order information (name, address, order details) with our logistics and shipping partners solely to deliver your order
• Payment Processors: Payment information is handled by certified PCI-DSS compliant processors. MyPropaneDepot.com does not retain your full payment card data
• Technology Service Providers: We work with trusted software vendors (e.g., email platforms, analytics tools, customer service software) who access data only to provide services on our behalf, under strict confidentiality agreements
• Legal Requirements: We may disclose your information if required by law, regulation, subpoena, or court order, or to protect the safety, rights, or property of MyPropaneDepot.com or others
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that business transaction, subject to this Privacy Policy
• With Your Consent: We may share your information for any other purpose with your explicit written consent

MyPropaneDepot.com uses cookies and similar tracking technologies to make our website function properly, understand how visitors use our site, and improve your shopping experience.

Types of cookies we use:

• Essential Cookies: Required for the website to function — these enable your shopping cart, account login, and secure checkout
• Analytics Cookies: Help us understand visitor behavior, page performance, and traffic sources so we can improve the site (e.g., Google Analytics)
• Preference Cookies: Remember your settings and preferences to personalize your experience on return visits
• Marketing Cookies: Used to show you relevant advertisements on third-party platforms based on your browsing activity — only if you have consented

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect the functionality of our website. To opt out of Google Analytics tracking specifically, visit tools.google.com/dlpage/gaoptout.

We take data security seriously and implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

• SSL/TLS encryption is applied across all pages of our website, including checkout
• Payment data is processed through PCI-DSS Level 1 compliant payment gateways
• Access to customer data is restricted to authorized personnel who need it to do their job
• We regularly review and update our security practices in line with evolving industry standards
• Administrative systems are protected by multi-factor authentication and access controls

You have meaningful rights over your personal information. We respect those rights and provide easy ways to exercise them.

• Access: You may request a copy of the personal information we hold about you at any time
• Correction: You may ask us to correct inaccurate or incomplete information
• Deletion: You may request that we delete your personal information, subject to any legal retention obligations
• Portability: You may request your data in a commonly used, machine-readable format
• Opt-Out of Marketing: You can unsubscribe from marketing emails at any time using the link in any email or by contacting us directly
• Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting prior lawful processing

To exercise any of these rights, please contact us using the details in Section 11. We will respond to all verified requests within 30 days.

MyPropaneDepot.com is not directed at children under the age of 13, and we do not knowingly collect personal information from children. Our products are intended for adult consumers and business operators.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at +1 (323) 696-7549. We will promptly delete any such information from our records.

Our website may contain links to third-party websites, partner stores, or informational resources that are not operated by MyPropaneDepot.com. We have no control over, and assume no responsibility for, the content or privacy practices of those sites.

We encourage you to review the privacy policy of any third-party site you visit. A link from our website does not constitute an endorsement of that site's privacy practices.

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) in addition to the rights described in Section 6.

• Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you in the past 12 months
• Right to Delete: You may request deletion of your personal information, subject to certain exceptions
• Right to Opt-Out of Sale: We do not sell personal information. However, you may submit a "Do Not Sell My Personal Information" request and we will confirm our non-sale policy
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights — you will receive the same quality of service regardless

To submit a CCPA request, contact us at +1 (323) 696-7549 or visit mypropanedepot.com. We will verify your identity before processing your request.

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technology. When we make material changes, we will notify you by:

• Posting the updated policy on this page with a revised "Last Updated" date
• Sending an email notification to registered account holders
• Displaying a prominent notice on our homepage for significant changes

Your continued use of our website after any changes take effect constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please reach out to us. We are committed to addressing your concerns promptly and transparently.

We aim to respond to all privacy-related inquiries within 2 business days and to fulfill verified data requests within 30 calendar days.